Please check your spam inbox first and if you didn’t receive an email confirmation there, please contact hello@emayanhome.com and provide us with your order number email address and name. Once we’ve located your order, we will send an email confirmation and ensure that we have the correct email address.
Payments
iDeal, EPS, PayPal, Giropay, Apple Pay, Bancontact, Credit Card and Sofort Banking.
Shipping
We ship to the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
Your order will be shipped to you via a tracked shipping method. There might also be an option for untracked shipping, but this can only be applied to specific products. Non-EU countries do not pay VAT, so for orders placed outside of the EU, this amount will be deducted from the purchase (product) price at check-out
We will try to ship your order within a week.
Once your order is shipped, the following estimated delivery times apply.
The Netherlands
1-5 days
Europe
6-15 days
Customs fees, tariffs or duties are not included in the pricing.
Orders shipped to non-EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are yours to bear. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.
Returns
We hope that you love your emayan. products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions have been met.
Please note that products must be returned unused, undamaged and in their original packaging. We apologize – you must bear the return shipping costs, which are nonrefundable.
Please note that we do not accept returns on:
- Items on sale
- Gift vouchers
- Used items
- Sample products
- Custom or personalized orders
- Frosted candles. Frosting is a natural effect of soy waxes. Luckily frosting does not affect the way your candle burns or smells.
- Imperfect candles
- Imperfect wax melts (snap bars)
Refused packages—and those that are not received due to negligence on the part of the recipient—are refunded once received by us, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes.
Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit. Please arrange a return shipment using a carrier of your choice. Please note that products must be returned unused, undamaged and in their original packaging.We apologize – you must bear the return shipping costs, which are nonrefundable.
Return Conditions:
To return your product(s), please follow these steps:
To return your product(s), please follow these steps:
1. Before returning your product(s), please email us at hello@emayanhome.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number and product(s) you would like to return.
2. Our customer service will provide you the return address
3. Please place the product(s) you wish to return into a shipping box.
4. Please arrange a return shipment to the address that has been provided to you, using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.
6. After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.
In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at hello@emayanhome.com
After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.
We’re bummed your order didn’t work out for you. At this time, emayan is unable to provide exchanges.
If your order arrives damaged, please email us at hello@emayanhome.com with photos of the damaged items and your order number